SAN FRANCISCO – (BUSINESS WIRE) –Talkdesk®, Inc., the first cloud contact center for innovative businesses, today announced the availability of Talkdesk Vacation Now, a new COVID-19 rescue and recovery solution designed to help travel and hospitality businesses prepare their contact centers for support expected spikes in demand as the sector restarts.
Talkdesk Vacation now Transitions from contact centers to the cloud in as little as 24 hours and provides agents with the best-in-class tools to work from anywhere. Talkdesk provides this package to travel and hospitality companies free of charge for 90 days, when companies register by September 1, 2021. By moving contact center operations to the cloud with Talkdesk and allowing agents to work at remotely, companies are well placed to develop services. and support the rebound of the travel industry. With an intuitive user interface, agents can serve customers immediately and become certified experts through Talkdesk Academy in just two hours.
The pent-up demand for travel is global. In the Global Travel Trends Report 2021 from American Express, 78% of respondents indicate that they want to travel in 2021 to relieve stress from 2020. Results of the year Vacation deprivation study Expedia® revealed that in 2021, Americans plan to take an extra week of vacation, with 81% of working adults globally placing more value on vacations and willing to trade days off for list experiences of wishes. Travel pulse The magazine recently reported on travelers’ optimism as COVID-19 vaccinations continue to roll, with 83% hopeful investigation respondents planning to make at least two domestic trips and about half (44%) targeting two or more international getaways in 2021.
“Customer experience has never been more important than it is now, as customers turn to the brands they love and trust to help them reset, refuel and restart their life. As consumers prepare to leave their homes to visit loved ones, see the world and celebrate life again, Talkdesk will be here to help the travel and hospitality industry deliver fast personal experiences every time. client, ”said Tiago Paiva, CEO of Talkdesk. “By reducing friction and decreasing the time it takes to respond to guest requests, Talkdesk Vacation Now is helping travel and hospitality companies reinvent the traveler experience to get people out faster.
“Talkdesk is easy to use and adapts to our needs, which allows us to streamline our processes, making it easier for our agents to do their jobs,” said Marco Racanelli, Customer Intelligence and Operations, trivago. “With Talkdesk, we offer our hoteliers a more personalized solution and an exceptional customer experience. ”
“The adaptability and scalability of Talkdesk responds to TAP Air Portugal’s need to support over 30 different markets and countries in six languages, often with very high seasonal traffic peaks,” said Eduardo Correia de Matos, director of customer service at TAP Air Portugal.
According to Talkdesk 2020 Contact Center KPIs Benchmarking Report, the travel industry has the longest wait time of any industry. Analyzing anonymous data from thousands of companies, the report found that travel companies make their customers wait, on average, almost twice as long as manufacturing and more than three times as long as healthcare companies. health and life sciences.
Talkdesk Vacation Now is a cloud-based, end-to-end contact center solution that uses automation and artificial intelligence (AI) to help travel and hospitality businesses accelerate customer resolution, as well as ” increase secure bookings and ultimately revenue. This is the third COVID-19 rescue and recovery solution introduced by Talkdesk in the past three months. In January 2021, Talkdesk announced its Small business loan solution and his Vaccine delivery solution, to facilitate the quick and accurate allocation of Paycheck Protection Program (PPP) loans to the small businesses that need them most, and to streamline the immunization process around the world.
Tweet this: Ready for a getaway? @Talkdesk Vacation Now helps travel and hospitality businesses prepare their contact centers to support expected spikes in demand as the industry recovers.
Talkdesk® is the cloud contact center for innovative businesses. Combining business performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of support and sales teams and their end customers, resulting in increased customer satisfaction, productivity and cost savings. More than 1,800 innovative companies around the world, including IBM, Acxiom, 2U, trivago and YMCA, trust Talkdesk to make the customer experience their competitive advantage. Learn more and request a demo on www.talkdesk.com.
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